To enter a ticket click on the Plus Sign above.
System status and maintenance information is in the yellow box to the right
Support hours are from 7am-5pm M-F. Resolution times are based on priority and are as follows:
Urgent: 1 hour during business hours (by 9am the following business day)
High: 2 hours during business hours (by 10am the following business day)
Normal: 1 business day
Low: 2 business days
Please use the following criteria to determine your priority:
Urgent: Cannot work until resolution (i.e. PC wont boot, no display, conference room issue with client, etc)
High: Work is significantly impacted (specific application wont open, hardware performance issues, etc)
Normal: Can work until issue is resolved (i.e. software installation, hardware upgrade, etc)
Low: Can be completed at leisure (general questions, training, etc)
When creating a request, please fill in all fields and be as descriptive as possible.